Removing variable question choices

NicholaM
Giga Contributor

Relatively new to this but I am trying to remove options from Question Choices within the Variable in a Record Producer.  I thought I could make them Inactive true but getting an error message to say it's 'editing a choice on a checked out item is restricted'

Screenshot 2025-04-10 113122.png

1 ACCEPTED SOLUTION

Chaitanya ILCR
Kilo Patron

Hi @NicholaM ,

Looks like the item checkout for editing in the catalog builder.

open the record producer in the record producer table click on the cancel checkout and try and make the choices inactive again

ChaitanyaILCR_0-1744283337238.png

 

 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

 

View solution in original post

4 REPLIES 4

Ankur Bawiskar
Tera Patron
Tera Patron

@NicholaM 

try opening one by one and make it Inactive=True

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Ankur Bawiskar
Tera Patron
Tera Patron

@NicholaM 

if the item is checked out then it won't allow.

Ensure the catalog item is in Edit mode

OR

update the question choices in respective catalog items

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Chaitanya ILCR
Kilo Patron

Hi @NicholaM ,

Looks like the item checkout for editing in the catalog builder.

open the record producer in the record producer table click on the cancel checkout and try and make the choices inactive again

ChaitanyaILCR_0-1744283337238.png

 

 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

 

This worked - thank you so much