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04-10-2025 03:33 AM
Relatively new to this but I am trying to remove options from Question Choices within the Variable in a Record Producer. I thought I could make them Inactive true but getting an error message to say it's 'editing a choice on a checked out item is restricted'
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04-10-2025 04:09 AM
Hi @NicholaM ,
Looks like the item checkout for editing in the catalog builder.
open the record producer in the record producer table click on the cancel checkout and try and make the choices inactive again
Please mark my answer as helpful/correct if it resolves your query.
Regards,
Chaitanya
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04-10-2025 03:56 AM
try opening one by one and make it Inactive=True
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-10-2025 04:08 AM
if the item is checked out then it won't allow.
Ensure the catalog item is in Edit mode
OR
update the question choices in respective catalog items
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-10-2025 04:09 AM
Hi @NicholaM ,
Looks like the item checkout for editing in the catalog builder.
open the record producer in the record producer table click on the cancel checkout and try and make the choices inactive again
Please mark my answer as helpful/correct if it resolves your query.
Regards,
Chaitanya
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04-10-2025 04:35 AM
This worked - thank you so much