Rename a backend field

[Mallika Bhupath]

Hi all,

I have a service catalog item that has a field "Please describe why this request is important?". How do I rename this field on the backend - that is the column name when I search for related tasks, RITMs or Requests - to "Justification". The name change should not affect the display on the catalog item form.

Thanks,

Mallika

[Brian Lancaster · Accepted solution]

I'm a little confused on what you are asking. Based on your screenshot to change the column name in the report you would have to change how it displays in the catalog item. That is not the backend name. When creating a variable there are two fields Question and Name. Question is what displays to the user and on the reports for column name. Where name is the backend name which unless you change it ServiceNow typically copies question but add underscores (_) in places of spaces.

[Mallika Bhupath]

Thanks Brian! I wanted to double check with the community if I was understanding the requirement correctly.