Hello, I'm creating a test case where a user is created and updates a case task form and then saves the updates which results in an auto assignment to a different group. I then create a user and add them to the assignment group in addition to oth...
Dear All, Hope you are safe and doing well !!! While working on Service Portal, I observed that the homepage search option on default Service Portal page of our company's SN instance does not return any search results from the knowledge base. Search ...
Hello!I have a record producer and I am trying to write a script for it that checks whether the current user has a specific role and if they do, to add th user to the watch list when the form is submitted.Please could someone help me out with this?Th...
Hello Guys, Is it possible to reopen the catalog task after it is closed completed, if so please let me know how this functionality should be achieved( SC task should be reopened and put to work in progress and corresponding Requested item and reques...
Hay, in the ServiceNow Docs is a Screenshot of a VTB with the Story_Titel as the SwimlaneNAME In our Instance they show the Storynumber... How can i change this?
I have a form in the scoped app. The requested for field gets auto-populated when I use this in the default field But for the location field it is not working what is wrong with the javascript code
Just like Incident table in the Classic UI, it it possible to create templates for Catalog Items/Record Producers on Service Portal so that users can reuse it each time they submit requests? Best Regards,Aki
I have an import set table where I get data from data source. I have another table to load the data from that table. transform map is mapped to all fields in the table one to one. When I try to run the transform it just completes without errors and n...
Hello everyone, I'm working with Virtual Agent and I have created scoped topics and NLU models. In my dev environment, I can see the Developer tab which allows me to switch scopes. However, in the prod instance I don't see it. I have va_admin and nlu...
Hello, i need a Solution, i have to collect some Attachments via a ServicePortal Form (7 Attachments). how can i Rename the Attachamnts during the Upload for Example: test.pdf to Vorname_Nachname_ Ausweis.pdf regards
Hi, I'm having trouble adding a date parameter using the Where Clause in Database View. 'Resolved tickets from last month' I'm quite new to ServiceNow so hoping someone could help. Thanks a lot! I tried using this (see attached photo below), but I ke...
Hello Everyone,I have to create a flow designer for a catalog item which based on the role of a user has to create a catalog task with ppt document attached in. How can i do so? thanks in advance
Hi all, I need to send a notification 6 hours after the last update. I am thinking of a scheduled job but it should run exactly after 6 hours of the last update. Please, could you provide a suggestion?
Hi All,We have support in which 3 members are present.When the incident is assigned to that particular group,2 people are receiving the email and other one is not receiving .Checked wit hAD he is present in it,checked in the grp he is present.What ca...
Hi, I have service request incident ticket is linked with service request ticket. SR001001 it's has Primary Task with ITINC001001, now I need to get work notes or last comments from primary task when service request is resolved. condition - In notifi...
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