I have recevied a issue where user has mentioned the below issue.He is getting such email. Can you please suggest what to do here, what steps should i take ? received from: XXXX@service-now.comsent direct: XXXX@service-now.comsent copied: Error: Inva...
Hi All, I am testing OAuth 2.0 in postman and struggling with "State" Parameter: Does anybody has idea what is expected to be filled in State parameter? requirement is Import set API with OAuth.
Hello folks, I want to dot walk with the answer on client script. Eg: answer.support_group Script Include: _getCIRelationship: function(ciSysId) { var cmdbRelCi = new GlideRecord('cmdb_rel_ci'); cmdbRelCi.addQuery('child',ciSysId); cmdbR...
Can anyone explain me what does this query pull or mean in the below scripts mean?Script :var gr=new GlideRecord('sys_user');gr.addQuery('sys_id', current.caller_id);gr.query();Q1) I dont understand how sys_id (Alpha-numerical value) is compared to c...
Hello, I have Service Portal users who have no roles or groups that were once able to view Incident Records for their department. We also have a custom field on their user record that ties different departments to their user record so that they can m...
Hi, How can we calculate business days between two dates i.e. one date value selected in Start Date Field and the other date would be the current Date(Today Date). I have tried the below code but it does not gives me the correct business days value: ...
hi team, i want to hide new button in self service dash board how to achieve that only for few roles.
Hello, Need assistance on the possibility on what is the condition & how to display percentage in dashboard? Example screenshot: Thank you.
How can I reference data in a global scope table from an application in a specific application scope?Specifically, I am trying to refer to the data of the globe table by GlideRecord on the server side using Script Include, but I cannot refer to it. I...
Hi All, when giving any survey response feedback page will open up in platform navigation how to change the navigation so that survey form will open up in service portal instead of platform view
This is the code I have var minmax = new GlideAggregate("change_task"); minmax.addQuery("change_request", "a7850aa9a901f500aca25ed0e13f9623"); //current.getValue("sys_id")); minmax.addAggregate('MIN', 'work_start'); minmax.addAggregate('MAX', 'work_e...
Hello, I am new in scripting. I have been trying the below code, but its returning null value. What wrong I am doing? Script Include: var AssignmentGroupName = Class.create(); AssignmentGroupName.prototype = Object.extendsObject(AbstractAjaxProcessor...
Hi All, As the title states, on my import set table i have 3 string fields that are filled with a date, time, and timezone. The format looks like this and ServiceNow does not like the format, the import errors out, "2020-03-02T09:29:13.311-08:00" ...
In walk-up experience, at user check in, it currently ask for user name. Is it possible to change what field it is searching on? We'd like to use the 'user_name' field which contains our SSO id. TIA
I am trying to use the Inline Script in Flow Designer. I am trying to create an hr_case record with Create Record action and set the value of its Category field with inline script. Below is the screenshot and the code /* **Access Flow/Action data us...
