Hi,I have a custom table extending cmdb_ci.There is a field (u_....), that I wand to set a unique, but when changing it in the table dictionary, the value will not be saved. No message.If there are duplicate records, I get the message, that setting u...
Through inbound email actions iam Creating a New Case form, if the mail domain is from gmail, case should not be created and a notification should be sent to the Sender's mail how to do this? i have used gs.event queue but the notificantion is not se...
Hi, Need help to recover the updates done through Background script on the domain table. The domain table is not being Audited. I have updated the parent of all the domains in my system,by mistake and need to have the data same as before in the insta...
Hi guys, Do you know how to add a survey scorecard to a dashboard? I don't want to grant 'survey_viewer' role to this specific group of users, so I thought I'll add the scorecard to the dashboard, but I don't know how.. Or is there any other option...
I'm new to UI Builder and still struggling with some concepts. I want a Dropdown that contains the next 14 days. I thought the following script used in the Item panel would work, however, I don't get any results when click the Dropdown field. functi...
I've uninstalled a previous version and re-installed my newly published custom application into our test site from the repository. I wasn't given the option to not Retain tables and data because the checkbox was disabled for it. I'm thinking that t...
Hello Community,I hope you can support me here. I've prepared the Data Certification process to request Managers' confirmation on their team member roles.We wanted them to verify who really needs the following roles:itilapprover_userbusiness_stakehol...
I am trying to create a UI policy script that will grab the Parent field (references a project) and then displays read only fields below of the project name and description. I am somewhat new to this and running into difficulties trying to define a r...
Hi Everyone, I have one requirement to change a string (data type) field length from 255 character to 7000 character.Just wanted to know how much size I can increase for the string data type, is there any impact or performance issue of doing this and...
Hello All,We want to update Approval / Rejected status on Comments /work_Notes in RITM.Eg .If the Request is approved/rejected by the approver. Your Request has been Approval / Rejected by Abel tutor (approver Name) How can we achieve this please s...
Hi All,We need to change priority based on impact and urgency on change request, we have priority look up table but it is working only on incident. it's not working on change request, could you please help on this to achieve. Thanks in Advance!!
Hey Team, can anyone explain the exact difference between newly introduced field target in SLA after Jakarta. Which contains Response and Resolution??? Thanks in advance. Harish
Hi All, I am trying to retrieve all the SCTASKs under a given RITM using REST API. My RITM has 3 SCTASKs under it and I am unable to retrieve all the sctask numbers by providing the sys_id of ritm on sc_req_item table while I am able to get the reque...
Hi Developers, I have 3k articles where author is Inactive.I wish to replace them with an Active user.I followed steps mentioned on below link but no luck. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0787528 Currently not a...
Hello - I've been trying to figure out why my import set / transform map with IRE enabled (Identification and Reconciliation) is only working to some degree when it comes to updating/creating a configuration item. My transform map has a number of ma...
