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Resolved! ACL Script

Modify the existing “write” ACL on the Provider table to allow ONLY users from the "Owned by group" to edit the Provider recordsOwned by group has members only the members can change the provider.My Script: var result = false;var list = current.owned...

Community Alums by Community Alums  
  • 1438 Views
  • 2 replies
  • 1 helpfuls

Create Request (UI action) button

On the incident form, we have a create Request button to create a request. when we create a request from incident then automatically we need to add worknotes on incident as "The Ritm(number) has been created and on Ritm we need add worknote as "The i...

Sushant20 by Tera Contributor
  • 1165 Views
  • 5 replies
  • 0 helpfuls

Password reset url not working

When getting a password reset link in email notification it looks like this:https://[instance_name]/passwordreset.do?sysparm_id=127ff5955f3c4700dd111cbdf0e3c267&sysparm_request_id=aba176ebf46f470060376d95ca9e0d1d&sysparm_nostack=true&sysparm_token=vi...

Screen Shot 2018-01-15 at 13.36.14.png
oleg7 by Tera Contributor
  • 3728 Views
  • 8 replies
  • 2 helpfuls

Resolved! Make an warning message disappear after 5 seconds

I am using onChange Client Script. function onChange(control, oldValue, newValue, isLoading, isTemplate) {var originalValue = g_form.getValue("end_date");if (isLoading || newValue === '' || originalValue === '') {return;}if (new Date(newValue) > new ...

Tejas16 by Tera Contributor
  • 2429 Views
  • 2 replies
  • 2 helpfuls

Copy Attachments From Req to sc_task

Hi,I had a use case to create a catalog task from an email request that always generated attachments. I wanted the attachments to be put on to the task not left on the request. What I did was create a BR that updated the location of the attachments o...

Resolved! UI Macro to make a time picker for catalog item variable

Hi all,On catalog item variables, you can choose Date or Date/Time as the type. Is there away that I can just do time? Like how you can on form field types?I assume it's going to be through a UI Macro or UI Page, but I can't figure out how to do so.T...

joshua18 by Giga Expert
  • 3388 Views
  • 7 replies
  • 1 helpfuls

Resolved! Case assignment as per skill and country HRSD

Hi, I want to auto assign HR Payroll cases based on Subject person's country. e.g. If the Subject Person's country is Spain, London or Switzerland then case should be assigned to Agent A and if the country is Australia and India then case should be a...

Simran321 by Tera Expert
  • 1592 Views
  • 5 replies
  • 1 helpfuls