Hi all,I have created a notification that approver will get the notification whenever the record is insertedbut the problem is I need some data from another custom table which is extended from task table NOTIFICATION: When to send : when record is in...
In the email notification, I have this text in the body 'Order task Number: ${number} on order line number: ${order_line_item} is on hold and needs to be retriggered.' how can I make this task number hyperlink and when clicked it should go to that pa...
Hi, I'm developing a form that will send an email notification once approved. The form has a list collector* variable. The email notification will need to display all users selected on the list collector along with their email addresses. The email no...
I am trying to use the Update Record action in Flow Designer to change the short description on a RITM to contain the values (names) that I have collected using a List Collector variable. When I put the data pill into the short description field, th...
Hello on the change request form, given that the change is in the authorized stateUser selects the approver tab on the related list and clicks on requested then changes the state to rejected and enters comment on the mandatory comment sectionI will l...
I have a table workflow that is built through Flow Designer, but there is a issue in the flow where the record is getting stuck at a certain point. Is there is a way to look at the active flow that specific record and see exactly which subflow and wh...
Hi All,I have created After Insert/Update BR, In that I have used gs.addInfoMessage(" "), but the info message is not getting populating. BR:(function executeRule(current, previous /*null when async*/) {var uniqueOutageSysIDs;if (getTableExtensions('...
Hello, Happy Friday! Does "Repair SLA" retrigger the sla workflow attached to the SLA definition?I have custom "Task SLA" field created on vulnerability task table. This custom field gets populated when SLA is triggered.It is configured in workflow a...
Hi Community,Does anyone know how to create a template looking for variables present in the current record?For example, I would like to include the name of the caller in the template comment message as shown in the attached image.Thank you in advance...
how can I push some hard coded values to an array based on some condition.if user is having role itilthen add user having itil role is added to list in short description field
I have run into an issue that I do not understand. The sync from VS code to SN "script development" works without issue for the custom application. But syncing from SN to VS code is creating a new file in VS code under dev124776 - any good advise how...
Hello community,I'm wondering if there is the best practise to 'Reject/Abort' submit action on the Client side with GlideAjax. The main issue is observing when we have to validate smth on Submit action. - We can't using methods the "getXmlWait()" any...
Hello I am developing a scoped application that is used to manage the work plans of employees organized in work teams. Each work team has multiple users assigned to it. However, a single user can be only in zero to one work teams. This condition shou...
My change request is approved by 3 approvers and when they approved it i can see the 3 comments automatically comes on my change request that does not seems like a Worknotes or comments so basically I needs to know what these comments/wornote are cal...
Hi everybody! I want to add a script in my ui action button for close the case in a certain state. Which script should I use?Thanks
