Rename related list

[Krischan]

Hi everyone,

I've got a little issue here. I've got an entry point to the employees, where my ITIL Users can see a bunch of information about this person in related lists.

No the lists, i'm planning do do refer to table names, which I don't want to have in the Lable of the related list.

e.g. in our incident table, we got different categories of Tickets... and I want one related list for each of them.

Now, when I build   new entry for the related list in the view, I can build it on:

incident.caller_id

and filter for the category.

That works good aside from the naming of the related list.

There is of course, another possibility to build a releationship and do my filter with "addQuery". Then I could name the list, like I want

but the list cannot be filtered by the supporter, using the filter builder...

So it also is not, what I really need.

regards

Christian

[Thijs Daemen]

Hi Christian,

You can set the label of the related list in when you right click on the header of the table in the related list and go to -> configure -> list control. In the screen you can adjust the label of the list.

[Krischan]

Hi Thijs,

Thanks for your reply.

yes, I CAN do that BUT if I have the same table in the related list twice, guess, what happens?

Right, both are renamed since this is not for the related entry but for the table, i relate.

[Thijs Daemen]

Hi Christian,

I've not yet tried this myself but are you using defined related lists?

Maybe those names would actually be separated if you create different lists.

http://wiki.servicenow.com/index.php?title=Creating_Defined_Related_Lists#gsc.tab=0