Rename the exported data before we download

[ar1]

Hi All,
Happy new Year.

Can anyone please help us on the below requirements.

1. When we export the data into excel, once exporting is completed will see the "Download" button, So is there a way to change the excel file name once we hit the download button?

2. When we attach the images/screenshots to the tickets level, we want to see the "Time" also like when this file attached to the ticket?

Advance thanks.

Thanks,
AR

[sourav1999]

1. Changing the Excel file name after exporting in ServiceNow:
- ServiceNow does not provide an out-of-the-box feature to change the name of the exported Excel file after hitting the download button.
- The file name is generated by the system and it is not customizable.
- However, you can create a custom export feature using ServiceNow scripting and APIs to generate a file with a custom name. This would require advanced scripting knowledge and understanding of ServiceNow APIs.

2. Viewing the time when a file was attached to a ticket:
- ServiceNow does not provide a timestamp for attachments out-of-the-box.
- However, you can achieve this by creating a custom field to store the timestamp when a file is attached.
- You can use a business rule or a script include that triggers when an attachment is added. This script would capture the current time and store it in the custom field.
- Here is a sample script for a business rule:

javascript
(function executeRule(current, previous /*null when async*/) {
var attachmentGR = new GlideRecord('sys_attachment');
attachmentGR.addQuery('table_sys_id', current.sys_id);
attachmentGR.query();
if (attachmentGR.next()) {
current.u_attachment_time = attachmentGR.sys_created_on; // u_attachment_time is a custom field
current.update();
}
})(current, previous);

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[Pooja58]

Hello @sourav1999 ,

Could you please provide a solution for Changing the Excel file name after exporting in ServiceNow?

Best Regards,

Pooja

[Bert_c1]

I frequently rename files I export from my instance. I go to the Downloads folder and rename it there.