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Rename the 'Playbook' Tab in the Workspace Record Page

EdanR
Tera Contributor

Hi All,

 

When playbooks created in the flow designer are related to the incident open in the workspace, a tab called 'playbook' appears. I am simply trying to rename the tab display name because the word playbook is confusing for my organization. Is this possible? 

 

I am including a picture of the tab in question in the Service Operations Workspace. Screenshot 2025-03-06 190526.png

 

Thanks!

2 ACCEPTED SOLUTIONS

Tai Vu
Kilo Patron
Kilo Patron

Hi @EdanR 

You can find the Playbook record in the UX App Route [sys_ux_app_route] table. Then update the Name field, it will reflect to the tab.

 

Cheers,

Tai Vu

View solution in original post

Ankur Bawiskar
Tera Patron
Tera Patron

@EdanR 

Use the step mentioned by @Tai Vu  and update this record with your Name

https://instanceName.service-now.com/nav_to.do?uri=sys_ux_app_route.do?sys_id=1ca318df77803110121e8f1a5b5a9908

AnkurBawiskar_1-1741339588519.png

 

Output:

 

AnkurBawiskar_0-1741339527657.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

2 REPLIES 2

Tai Vu
Kilo Patron
Kilo Patron

Hi @EdanR 

You can find the Playbook record in the UX App Route [sys_ux_app_route] table. Then update the Name field, it will reflect to the tab.

 

Cheers,

Tai Vu

Ankur Bawiskar
Tera Patron
Tera Patron

@EdanR 

Use the step mentioned by @Tai Vu  and update this record with your Name

https://instanceName.service-now.com/nav_to.do?uri=sys_ux_app_route.do?sys_id=1ca318df77803110121e8f1a5b5a9908

AnkurBawiskar_1-1741339588519.png

 

Output:

 

AnkurBawiskar_0-1741339527657.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader