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03-06-2025 09:07 AM
Hi All,
When playbooks created in the flow designer are related to the incident open in the workspace, a tab called 'playbook' appears. I am simply trying to rename the tab display name because the word playbook is confusing for my organization. Is this possible?
I am including a picture of the tab in question in the Service Operations Workspace.
Thanks!
Solved! Go to Solution.
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03-07-2025 12:59 AM
Hi @EdanR
You can find the Playbook record in the UX App Route [sys_ux_app_route] table. Then update the Name field, it will reflect to the tab.
Cheers,
Tai Vu
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03-07-2025 01:26 AM
Use the step mentioned by @Tai Vu and update this record with your Name
https://instanceName.service-now.com/nav_to.do?uri=sys_ux_app_route.do?sys_id=1ca318df77803110121e8f1a5b5a9908
Output:
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-07-2025 12:59 AM
Hi @EdanR
You can find the Playbook record in the UX App Route [sys_ux_app_route] table. Then update the Name field, it will reflect to the tab.
Cheers,
Tai Vu
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03-07-2025 01:26 AM
Use the step mentioned by @Tai Vu and update this record with your Name
https://instanceName.service-now.com/nav_to.do?uri=sys_ux_app_route.do?sys_id=1ca318df77803110121e8f1a5b5a9908
Output:
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader