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Renaming uploaded attachment in workspace

SomashekarB6490
Tera Contributor

How to rename of attachment which is already uploaded in agent workspace. Currently I can see error message when try to rename the attachment.

 

SomashekarB_0-1736512660060.png

 

2 ACCEPTED SOLUTIONS

Ankur Bawiskar
Tera Patron

@SomashekarB6490 

I believe you are removing the file extension and hence it's not allowing.

Just change the name and keep file extension and it should work

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

Dr Atul G- LNG
Tera Patron

Without attachment, it is not possible for system to validate, so keep the extension and then rename.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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View solution in original post

5 REPLIES 5

Ankur Bawiskar
Tera Patron

@SomashekarB6490 

I believe you are removing the file extension and hence it's not allowing.

Just change the name and keep file extension and it should work

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Sandeep Rajput
Tera Patron

@SomashekarB6490 Aligned with what Ankur mentioned here. You must be trying to rename the file without providing the extension here hence the error is popping up. Please make sure to keep the file extension intact while renaming the file and the rename operation will take place without any issues in workspace.

@SomashekarB6490 Wasn't my answer correct?

Dr Atul G- LNG
Tera Patron

Without attachment, it is not possible for system to validate, so keep the extension and then rename.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************