Renaming uploaded attachment in workspace

SomashekarB · ‎01-10-2025

How to rename of attachment which is already uploaded in agent workspace. Currently I can see error message when try to rename the attachment.

Ankur Bawiskar · ‎01-10-2025

@SomashekarB

I believe you are removing the file extension and hence it's not allowing.

Just change the name and keep file extension and it should work

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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Dr Atul G- LNG · ‎01-10-2025

Without attachment, it is not possible for system to validate, so keep the extension and then rename.

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View solution in original post

SomashekarB · ‎01-15-2025

But for the fulfiller who doesn't have admin role is not allowed to edit the attachment label. How can fulfiller rename the attachment label.