Reopen Problem Task UI Action

[Sam Ogden]

Hi All,

I'm trying to create a UI Acton button of 'Reopen' on our problem Tasks.

I've got the button appearing, but when I click it nothing seems to happen.   It should bring a popup window to add a worknote, then set the state to 1 (open) and give a message saying the problem task is reopened.   I've added below my current config.

I'm not sure what the line highlighted line (line 11) does.   I've copied this code from the problem reopen ui action.   On this line I've just changed it to 'reopen_problem_task' from 'reopen_problem'.   Not sure if there is some other config elsewhere that I need to copy/change?

Any help is greatly appreciated.

Thanks

[Kalaiarasan Pus]

There will be a onclick field on UI action definition. Have called the function reopen() in that?

[Kalaiarasan Pus]

Use this link to debug

https://www.servicenowguru.com/system-ui/ui-actions-system-ui/client-server-code-ui-action/

[Sam Ogden · Accepted solution]

Thanks,

This is now working.   Not entirely sure of the issue.   Might have been a typo.

Thanks for the debug advice.