Repair response SLA ONLY

[Tzach Benbenist]

Hello,

Can I run a bulk repair sla code only for the response record and not for the other resolution records?

Thank you.

[Abhishek_Thakur]

Hi @Tzach Benbenist ,

Yes, it is possible to run a bulk repair SLA code specifically for response records without affecting other resolution records. You would typically achieve this by crafting your script to target only response records based on specific criteria, such as their state or other attributes, ensuring that only those records are affected by the bulk repair operation.

[Dr Atul G- LNG]

Hi @Tzach Benbenist 

Yes, if you filter out the Resolution SLA from list and then select on response SLA and run repair. 

[Anurag Tripathi]

Hi,

Check this -> SLA - Bulk Repair Option - Support and Troubleshooting (servicenow.com)

This has a basic script, try to modify it to only target SLAs you want to repair.