Reply all button when received notification

[eyal abu hamad]

Hello, when I revive a notification I want to populate the "to" filed in the replay all button.
I well send photos to further explain.
1)I have the support email 

2)now when I try to replay to all the "From" field well be the "to" field and CC stays the same

all the other email that were in the "to" filed are gone.

checked the reply all record and found this

I see that only the user is populated, how can I change that ?

best regards 

[Saurav11]

Hello,

Please check the below post for the answer:-

https://www.servicenow.com/community/itsm-forum/how-to-use-reply-reply-all-and-forward-with-html-for...

https://www.servicenow.com/community/developer-forum/forward-reply-all-email-button-to-capture-and-r...

Please mark my answer as correct based on impact.

[eyal abu hamad]

Hi, unfortntlay I didn't fins something that could help me make this change