Reply, Reply All, Forward functionality in Activity Log

[Aruna13]

Hi,

My requirement is to enable Reply, Reply All, Forward functionality in Activity Log for the custom table. I have enabled the "glide.ui16.emailStreamResponseActions" for the same. Although I turned on the system property, the buttons are not visible in the activity log. 

Could you please guide me what should I do further to have these buttons appear in the custom table's activity log?

Thank you in advance!

[Aruna13]

Hi,

My customer don't want to enable the macro, since without enabling the macro itself this functionality is working for other custom tables. So I have to look other ways, how i can achieve it. Is there any possibility to have email client template to have this functionality?

Thanks,

Aruna

[Sumanth16]

Hi @Aruna13 ,

Please refer to below thread:

https://www.servicenow.com/community/developer-forum/email-client-templates-when-replying-from-the-r...

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda

[Aruna13]

Hi ,

I was able to add Reply,Reply All and Forward functionality in activity log. Now I am facing issue with the "Reply To" field for those email client tempates. I wrote a script include for getting Reply To field. The thing is we need to display the email address based on the category of the current record.

ReplyTo field:

javascript: new AR_replyto().getEmailForReplyToButtons();

script include:

var AR_replyto = Class.create();

AR_replyto.prototype = Object.extendsObject(AbstractAjaxProcessor, {

    getEmailForReplyToButtons: function() {

        var address = new GlideRecord('u_sr_shared_ar');

        var category = address.u_category;

        var email = '';

        if (category == 'Shipping') {

            email = gs.getProperty('AR_requestFromTo_Shipping');

        } else

            email = gs.getProperty('AR_request_FromTo_other_categories');

        return email;

    },

    type: 'AR_replyto'

});

The above script is returning only the email stored in AR_request_FromTo_other_categories system property.

Can anyone help me to achieve this,

Thanks in advance!!

[Garygman]

I was able to add Reply,Reply All and Forward functionality in activity log.

Can you explain what the fix was for this issue?