Show if a ticket has gone without update for 48 hours, 49 hours -7 days, 8 days-15 days and 16-30 days and list the tickets ticket number, priority, assignee group, assignee, customer name, customer.
This will give you your first requirement in a column chart. Afterwards, if you click one of the columns, you get a list view with your second requirement for getting: number, priority, assignee group, assignee, customer name, customer.
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Best regards
Anders
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