Report for priority of incidents

[siddharth26]

Hi All,

I have a requirement to pull the details of the incident whose priority is downgraded.

for example :

if the priority downgraded from P1 to P2 , P3 to P4, or P1 to P4.

so i need the details of those incidents whose priority had been changed and downgraded,

could you please provide any suggestion on this 

thanks

sid

[Dr Atul G- LNG]

Hi @siddharth26 

Metrics are best way to do this, create 3 metrics and then you can report them.