Report Help
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-26-2023 02:56 AM
I need to create a report on the sn_customerservice_case table to see how many users have been emailing a particular email address.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-26-2023 03:38 AM
Could you explain a bit more on your requirement?
Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-26-2023 03:43 AM
Peter we were contacted by one of our account managers stating that customers have been emailing the wrong support address, we have now been tasked to find out how many have been doing so.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-26-2023 03:46 AM
Hi @Ralton Stewart,
This wrong support address is also being received on the instance?
If so, how can you define if the wrong address is used? Is it a specific email address for a specific Service for example?
Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-26-2023 03:53 AM
I have just created a test email by emailing the address in question and I can see it in the email logs.
So users are emailing for example support@snow.com with no bounce back a mentioned its coming into the system but not doing anything with it.
