Report on or view list of catalog items not used in ServiceNow?

[jas101]

Hi guys, is there a way to view a list of or report on catalog items that have not been used recently in SN (e.g. this year)?

As part of our move to Service Portal from legacy CMS we want to identify/review catalog items that are not being used.

We have almost 100 active items and and I just wondered whether I have resort to cross-referencing an exported SN report showing items that have been logged, against a list of ALL items (e.g. in Excel).

... hopefully there is a more efficient way to do this.

Thanks!

[Pradeep Sharma · Accepted solution]

Hi,

You may find below thread helpful.

https://community.servicenow.com/community?id=community_question&sys_id=4cd4f5d0db355f400e3dfb651f96...

- Pradeep Sharma

[Navneet3]

Pradeep, I need the same report also >Report on or view list of catalog items not used in ServiceNow.

I followed the link above but could not get it to work.

thank you