Report showing attachments downloaded

[MStritt]

I'm looking to create a report that shows what attachments were downloaded from Cases from the Customer Portal. The specific file name, who downloaded it, when downloaded, etc.

[Musab Rasheed]

Hello,

Check these out

https://www.servicenow.com/community/now-platform-forum/attachment-downloads-report/m-p/1178079

https://www.servicenow.com/community/developer-forum/see-who-has-downloaded-the-attachment/m-p/18994...

https://www.servicenow.com/community/developer-forum/is-there-a-table-to-check-the-number-of-downloa...

[Jaspal Singh]

Hi,

Anything downloaded from ServiceNow is track & you can follow below.

Look for Event logs, sysevent table. 

The event name is attachment.read

Param1 will tell you the file name and filter Param2 to sys_poll. 

 Created will store time & Created by the user_name who downloaded.

[Jaspal Singh]

Anything downloaded from ServiceNow is track & you can follow below.

Look for Event logs, sysevent table. 

The event name is attachment.read

Param1 will tell you the file name and filter Param2 to sys_poll. 

 Created will store time & Created by the user_name who downloaded.

[MStritt]

Thanks Jaspal. This looks like it's giving me anyone internal to ServiceNow (agent account) that's downloaded an attachment from any type of record (Case, Story, etc.). Is it possible to report on anyone externally (Support Portal) that has downloaded an attachment that was attached to a Case?

[Jaspal Singh]

Above should still work. Did you try?