Report to calculate Time spent to resolve a Incident

[snowuser111]

Hi Experts,

I read lot of threads in Community but could not get exactly what is needed for. Can anyone guide me how this should be proceeded as per my environment.

We do not have PA and customer is looking for report where Actual Time taken for Incident to resolved. I mean we have SLA also which pauses on certain conditions , weekends.

So how do I get Actual time spent by the Incident to resolved ?

Please please help...I checked threads for Incident metrics but it does not give the correct time duration

Thanks

[Blaze2]

There is a free version of PA that only shows incidents and works only for up to appx 180 days.
If you set that up for them, this will give them the answers they need, but remember, it will only be present for a short amount of time.

If you need help setting it up, let me know

[Rakeshlal KJ]

Hi, thank you this helped a lot, can you please let me know is this possible to do the same task for Request data too.