Report to look for P2 incidents

pramodkumar
Tera Expert

Hi All,

 

I am looking to create a report to find p2 incidents even if the priority changes at anytime. Just a report to capture priority changes of incident if it is ever marked as p2.

 

 

Thanks!

7 REPLIES 7

Thanks Kai. One other question, how to check if the p2 is created by a specific assignment group

you should be able to use oob database view "incident_metric" and then filter by the new metric you have created, and the value you want. Just add the assignment group (and any other fields you want to see) to the list layout.

 

e.g. 

KaiTingey_0-1698296419642.png

 

please note that this will show current assignment group, and not the one it was assigned to at the time the metric recorded the priority. 

 

if you need the assignment group at time of the priority, then you will probably need something a bit more complex

 

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Tai Vu
Kilo Patron
Kilo Patron

Hi @pramodkumar 

As mentioned by Kai, you can define a Metric Definition [metric_definition] to capture the Priority changes on the Incident table.

Sample below.

TaiVu_0-1698289856120.png

TaiVu_2-1698289880737.png

 

=> Just keep in mind that the Metric Instance only generate after you create the Metric Definition. That means there's no P2 Incidents in the past capturing in the metric.

 

If you would like to retrieve Incidents that was previously P2. You can look into the Audit [sys_audit] table.

TaiVu_1-1698289868458.png

 

Let me know if it works for you.

 

Cheers,

Tai Vu