Report to show list of agents and count of tickets who have resolved less then two tickets per day

Shusovit Dutta
Tera Contributor

‎02-12-2025 11:16 PM

Need to show a trend kind of report that will show the agent names the count of tickets (0-2), that are resolved but the count is less then 2 per day.

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Ankur Bawiskar
Tera Patron
Tera Patron

‎02-12-2025 11:45 PM

@Shusovit Dutta 

you will have to use scripted filter for this using script include

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-12-2025 11:51 PM

Hi @Shusovit Dutta 

 

In standard reporting, it is not possible to get a count more than 2, you need to use PA for the same.

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