report top 5 assignment groups in incident using performance analytics

swapna
Mega Sage

to create report which shows top 5 groups in incident using performance analytics 

1 ACCEPTED SOLUTION

Craig Gruwell
Mega Sage

Hi,

I think you're probably looking to use the "show top x" Breakdown element setting for this.   This page shows an example using incidents with breakdown on Priority but you can use Assignment group instead.  In addition, you can configure the "show top x" with 5 to show the top 5 groups.

 

Additional settings for breakdown widgets 

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1 REPLY 1

Craig Gruwell
Mega Sage

Hi,

I think you're probably looking to use the "show top x" Breakdown element setting for this.   This page shows an example using incidents with breakdown on Priority but you can use Assignment group instead.  In addition, you can configure the "show top x" with 5 to show the top 5 groups.

 

Additional settings for breakdown widgets