report view ACL message when users who have can view privileges are added to dashboard

[DevtoSME]

The team lead created dashboards so everyone can see their work and added the group "service desk" under the share option. There are groups and users added but no roles. None of the team in "service desk" can see the dashboard and it says "access to this content denied based on report_view ACL" what does this mean and how do i fix this so they can see

[DrewW]

Every table has a "report_view" ACL on it that only allows certain roles to see reports that are generated for that table.  So the people who are trying to view the dashboard also have to have access to the underlying data for reporting and the error message is telling you they do not have the needed access to the data.

See this

https://www.servicenow.com/docs/bundle/vancouver-now-intelligence/page/use/reporting/concept/report-...

[DevtoSME]

Hi im unfamiliar with this table its a s=dashboard and i don't see any ACL with the name *containing dashboard. I checked the module and there are no roles associated. is there another way to look into this?

[DrewW]

Each report is pulling data for a table and that table has to have the ACL.  Did you look at the docs I provided a link to?