Reporting on Service Catalog Variables access

[traviswarren]

Hello Community,

Has anyone encountered access issues when reporting on Service Catalog Variables?   As an Admin, I can view the service catalog variable that I added but as an end user the variable does not show within the list of the report even though the variable is selected to show.

Below I have screenshots of the report from both users.   The admin view shoes Termination Date, Employee Name, and Employee ID where the end user cannot see the three values.

It appears that the user needs either the admin or catalog_admin role to see the variables.   Is there an alternate solution?

Thanks in advance

Admin View

End user view

[craig_koza]

Based upon the wiki - catalog variables cannot be included as a column in a list.

[Mike McCall]

Thanks for pointing this out, Craig. At first, I thought it was just a case of the Wiki being out-of-date. (Prime example: the Creating a Report with Tasks section tells you to add a custom Database View, but on Fuji Patch 11, I'm currently able to filter on and output Variables straight from the Catalog Task table without any customization.)

However, I realized the subtle point being made: Variables cannot be included as columns in List VIEWS. They can now be included as columns in List REPORTS.

[cosminux]

At this point in time the wiki note seems obsolete...

The up to date Helsinki docs states differently -- Use service catalog variables in a report

Also, I tested this in an OOB Istanbul instance and, as an ITIL user, I was able to add variables from a Cat Item on a list-type report.

[Mike McCall]

Actually, I think that specific Wiki note may still be half-correct: as far as I know, you are still unable to add variables as columns in list views, even though you can add variables as columns in list reports.

(For the record, I try to avoid using the Wiki as much as possible because of the constant risk that it's obsolete. If only there weren't still some valuable information that only exists there!)

[cosminux]

I agree with both statements 🙂

I should have read the note on the wiki more carefully. It does point to lists not reports of type List of Records