Reporting (Priority Changes & Time Taken)

[ryan_coleman]

Hi Guys, 

I'm new to ServiceNow Reporting, and I'm looking for a bit of support. 

1, I'm trying to report on when a Priort changed from High > Critical (With a Time stamp if possible) 

2, I'm also trying to report on how long a call was assigned to a certain team. 

       Example: Call came in which was assigned  to (ServiceDesk) > How long before being Transferred to Assignment group (E-commerce)   

Any assistance would be much appreciated.  

Kind Regards,

Ryan Coleman 

[Dr Atul G- LNG · Accepted solution]

Hi @ryan_coleman 

you can create a report on a metric table.  

For 1st you need to create a metric and then you can create report.

For 2nd one, are you talking about Incident or other record. 

This is also part of metric table. 

https://INSTANCENAME.service-now.com/now/nav/ui/classic/params/target/metric_definition_list.do%3Fsy...