REQ is not complete once RITM and SC Task are all close
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10-04-2023 06:51 PM
I am trying to write the flow which allows the REQ to be complete when the SC task and RITM is complete. But it is not working.
I have wrote as
Update Requested item Record
Action: Update record
Record: Trigger>Service Catalogue > Requested item record
Table: Requested item [sc_req_item]
Fields: State is Close complete
Update Request Record
Action: Update record
Record: Trigger> Service Catalogue > Requested item record>Request
Table: Request [sc_request]
Fields: State is Close complete
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11-30-2023 11:53 AM
Please see the steps below as I had a similar issue let me know if this helps.