REQ RITM parent relationship

[Brendan Hallida]

Hi all,

I have found something uncanny - however it may be uncanny to me, but not to others.

I am looking to dot walk from Catalog Task form to the request - via parent.parent.watch list, however I have found that OOB the request is not set as the RITM's parent.

I have a few questions regarding this:

1. Is there a reason for this?   Should I leave it how it is, or is it ok for me to fill in the RITM parent?
2. If it is ok to do so - what is the best way to approach this?   A run script in the workflow?   A BR?
3. Or - is there a better way to display the request.watch list on the catalog task form?   (I have posted that question here request watch list on catalog task form )

Cheers,

Brendan

[srinivasthelu]

Its dictionary.

Right click the field- > configure dictionary -> Read only tick box.

Hope that helps

Srini

[Brendan Hallida]

Hi Srini,

It seems that it is already unticked.

That was right clicking on Request.watch list.

[srinivasthelu]

I was talking about Request field on catalog task. Sorry for the confusion

Srini

[Brendan Hallida]

Ahhhhhhh! that works!

Will need to weigh up the pros and cons of this - by removing the read only status on the request field allows users to change the request.   That shouldnt be an issue, but you never know...

I wonder if this can be done with ACLs....   Anyone know how this could be achieved?

[srinivasthelu]

Hi Brendan,

Just Curious, have you tried, Request Item. Request.watch list

Seems to be working.