Request for Guidance on Updating “State” Field in Security Incident (SIR Scope)
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11 hours ago
I need your guidance on updating the State field choices in the Security Incident [sn_si_incident] table within the SIR scope.
Currently, the State field displays the OOTB values — Draft, Analysis, Contain, Eradicate, Recover, Resolved, Closed.
I would like to modify these to align with our standard workflow as follows:
New
In Progress
On Hold
Escalate
Resolved
Closed
Could you please advise on the correct approach to update the OOTB State field within the SIR scope, preferably without creating a new field?
If any configuration steps or permissions are required (e.g., using a dictionary override or process definition update), when i remove that existing felid its showing in the form ,
So what happened when i refresh new choice will be visible and suddenly back to existing choices,
please guide me on the process.
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11 hours ago
Pointers
-> If you don't want to use the OOTB ones then remove those by Right Click Field -> Configuring -> Choices
-> Move the choices from right to left
-> then add your new ones
-> Save & this adds the choices only for your table + state field
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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11 hours ago
Thank you for your rersponce @Ankur Bawiskar
I have added like that but in the form we can't see the choices its blank and not able select that field
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8 hours ago
it should work fine.
-> I did the same for sc_task state field and added my own choices
-> also check default value for State field and you can add Dictionary Override and set your own Default value with the choice value you just now created
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader