Request for multiple users; Requested for field on SCTASK is incorrect

Ashley45
Tera Contributor

‎11-21-2023 09:16 AM

When submitting a request and I select 'request for multiple users' it generates a ritm for each user I submitted for however the task that generates for each RITM the requested for is the incorrect name it shows whos name is in the first im submitting for.

 

Ex: i submitted a ticket for myself, Daniel and Jesse

Ashley45_0-1700586825251.png

when looking at the tasks the requested for does not match 

Ashley45_1-1700586943121.png

 

 

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SanjivMeher
Kilo Patron
Kilo Patron

‎11-21-2023 09:24 AM

I am not sure how this request is set up. 

Can you check, under your request, if you have 2 RITMs? 

If there are 2 RITMs, there will be 2 correspindi


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Ashley45
Tera Contributor
In response to SanjivMeher

‎11-21-2023 09:27 AM

In this case it would create 1 request and 3 RITMs

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SanjivMeher
Kilo Patron
Kilo Patron
In response to Ashley45

‎11-21-2023 09:57 AM

So every RITMs should have a corresponding Requested For. If not, you need to find out the script which is splitting the RITM into multiple RITMs and fix it.


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Ashley45
Tera Contributor
In response to SanjivMeher

‎11-21-2023 12:16 PM

Ashley45_0-1700597477275.png

this is the BR it runs off of 

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