Hi All,
We have a requirement to create a report that provides a detailed breakdown of incident age statistics.
The goal is to clearly distinguish time spent actively working by staff versus time spent waiting on customers.
The request includes two components:
A report grouped by overall incident age
A further breakdown showing how that age is distributed between:
We are looking for guidance on whether this type of reporting is possible. If so, we would appreciate direction on how best to implement it.
TIA
