Request submitted from ESC portal should be visible on Incident Form

[Siddhi12]

We have created a context menu for ESC portal on Incident form . When we click on context menu for any incident it is redirected to the ESC portal. After submitting any request on portal the request gets created in sc_request table .We want that request on incident form for that particular incident. Can any one help me with this 

Thanks in advance!

[p t1]

Hi @Siddhi12 

Steps:

1.Create a reference field on catalog item(Ex : Incident :: Reference to incident table), (Note : Later you can hide the field with catalog ui policy)

2.From the context menu ui action copy the sys_id of the incident to newly created field on catalog item

3.Create one more field in request to copy the incident number in request table.(or use parent field)

4.Once submitting you can able to see the request in incident form related list.

Thanks,

Preethi

[Ankur Bawiskar]

@Siddhi12 

There is already OOB Context menu "Convert to Request" on form.

Did you explore on that?

Also when you click that; it will redirect to portal and when user submits the Catalog item, the REQ stores the incident number

Then you can have after insert BR on sc_request to populate the parent field on INC with REQ sysId

[MateoBilandzija]

@Ankur Bawiskar  Sorry Ankur is it really OOTB - cause i cant find it.