Requested For - Default to empty

[JLeong]

How can I empty the "Requested For" by default in Helsinki? This was working in Geneva until I changed the Service Catalog Properties to Use the sc_layout driven cart macros

The onload client script doesn't work anymore.

function onLoad() {

g_form.clearValue('requested_for');

}

Thanks.

Jocelyn

[tanumoy]

Did you try to remove the default value?

[Chuck Tomasi]

Can you help me understand what the use case is for having the field empty?

[Chuck Tomasi]

Try setting the default value... Go to the request form, right click and select Configure Dictionary

In the Default Value section, check the default value.

Set it accordingly. Above is an example of NO default value.

[JLeong]

Hi Chuck,

I need to default the "Requested For" to blank because users keep forgetting to change it and they ended up requesting for themselves.

However, I have few Service Catalog items that can't be ordered on behalf of others. So I still need the default.

Below is the entire onLoad script:

function onLoad() {

  var user = g_form.getValue('requested_for');

  var ga = new GlideAjax('VerifyCart');

  ga.addParam('sysparm_name','verifyCart');

  ga.addParam('user',user);

  ga.getXML(CartParse);

  function CartParse(response) {

  var answer = response.responseXML.documentElement.getAttribute("answer");

  if(answer != ''){

  var text = 'If you would like to request for someone other than yourself, please remove the following service(s) from your cart: ' + answer;

  document.getElementById("sys_display.sc_cart.requested_for").disabled = true;

  document.getElementById("lookup.sc_cart.requested_for").style.display = "none";

  g_form.showFieldMsg('requested_for',text,'info');

  } else{

  g_form.clearValue('requested_for');

  g_form.clearValue('requestor_location');

  }

  }

}