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'Requested For' user and 'Opened By' fields have to be different

Community Alums
Not applicable

Hi,

I have a scenario where I have to test where 'Requested For' user and 'Opened By' fields has to be different. I tried to submit the catalog item, and opened it by impersonating with another user. Still I am seeing myself in both the fields. Kindly help.

 

Regards

Suman P.

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Community Alums 

 

When you submitting the catalog item, did you put other user name in Request for?

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

6 REPLIES 6

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Community Alums 

 

When you submitting the catalog item, did you put other user name in Request for?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Community Alums
Not applicable

Hi @Dr Atul G- LNG ,

I have impersonated the user and submitted the catalog form. Still getting the impersonated user in both the fields.

Regards

Suman P.

Hi @Community Alums 

 

If you impersonate and create a request, at the end when submitting the request in pop up window you will option to put requested For , there you can put other user name.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Community Alums
Not applicable

Thank you @Dr Atul G- LNG for the idea.