We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

'Requested For' user and 'Opened By' fields have to be different

Not applicable

Hi,

I have a scenario where I have to test where 'Requested For' user and 'Opened By' fields has to be different. I tried to submit the catalog item, and opened it by impersonating with another user. Still I am seeing myself in both the fields. Kindly help.

 

Regards

Suman P.

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron

Hi @Community Alums 

 

When you submitting the catalog item, did you put other user name in Request for?

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

6 REPLIES 6

Dr Atul G- LNG
Tera Patron

Hi @Community Alums 

 

When you submitting the catalog item, did you put other user name in Request for?

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

Not applicable

Hi @Dr Atul G- LNG ,

I have impersonated the user and submitted the catalog form. Still getting the impersonated user in both the fields.

Regards

Suman P.

Hi @Community Alums 

 

If you impersonate and create a request, at the end when submitting the request in pop up window you will option to put requested For , there you can put other user name.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

Not applicable

Thank you @Dr Atul G- LNG for the idea.