Requested Item didn't trigger email notification

[paulmagaling]

Two requested items were created. Email notification should be triggered upon creation of the requested item. The first RITM didn't trigger the email notification. On the other hand, the second RITM triggered the email notification. How do I investigate this situation?

[Ankur Bawiskar]

@paulmagaling 

what's the trigger condition and how and from where it's getting triggered?

what debugging did you do?

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[paulmagaling]

The trigger condition would be none, but it will send once a record is inserted.

It is being triggered from sc_req_item.

The debugging I did was to check the email notification configuration. But, upon further investigation, I've found out in the Transaction Log that the factor for this anomaly is due to the delay on the transaction based on the response time since we are using REST API. 

[kaushal_snow]

Hi @paulmagaling ,

Because RITM are being created via REST API, the timing of workflows and notifications may shift,notifications could trigger before the transaction fully completes. This can lead to some RITM bypassing the email notification, especially if backend processing lags for that execution..

Let me know, if you need investigation steps..

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