Requested item not showed up on the time sheet portal

Qiao
Tera Contributor

If I create a incident which assigned to a user(e.g David Loo),then it can be showed up on the time sheet portal automatically.

Qiao_1-1692245638449.png

Qiao_2-1692245667816.png

But when I create a requested item which assigned to the user,it cannot showed up on the time sheet portal automatically.

Qiao_3-1692245794764.png

no requested item showed up:

Qiao_5-1692245877622.png

I want to show the requested item on the time sheet portal,what should I do?
Looking forward your answers with appreciate.

1 ACCEPTED SOLUTION

Shruti
Mega Sage
Mega Sage

Hi,

Press Ctrl+Right click on the widget and click on Instance in page editor

ShrutiW_0-1692269639172.png

Add 'sc_req_item' table to the instance and save it

ShrutiW_1-1692269713835.png

 

 

View solution in original post

4 REPLIES 4

Shruti
Mega Sage
Mega Sage

Hi,

Press Ctrl+Right click on the widget and click on Instance in page editor

ShrutiW_0-1692269639172.png

Add 'sc_req_item' table to the instance and save it

ShrutiW_1-1692269713835.png

 

 

Qiao
Tera Contributor

It does works.Thank you very much!!!

Maybe do you know the questions about below:

 

If I add a incident to time sheet,the incident Number(INC0010005) was displayed automatically.

But when I add the requested item to the time sheet,the Number doesn't be displayed.

 

I also want to display the request item Number,how can I do?

Looking forward your answers with appreciate.

Qiao_0-1692321391215.png

 

Hi,

Can you share the steps to reproduce the issue

Qiao
Tera Contributor

Sure.

when I add the requested item to the time sheet(click Add to Time sheet),

there is no this request item's Number, only[Task work]words was showed up.

Qiao_2-1692336321588.png

I want to show the requested item Number too like the incident displayed below:

Qiao_3-1692336882445.png

How can I do to achieve this?