Requested Item state

[Satish57]

Hello Folks,

How can I get the requested Item state for the email notification, so that if the state is closed complete, I can print the closed by. If the state is closed skipped/closed Incomplete. I can print the reason.

(var ritm = new GlideRecord('sc_req_item');
if (ritm.get(current.request_item)) {

if (ritm.state == 3) {
var Summary = gs.getMessage('Summary details');
var ClosedBy = gs.getMessage('Closed by: {0}', '${closed_by}');
template.print('<p><font size="4" <strong>' + 'Request Approved' + '</strong></font></p>');
template.print('<p><font size="4" color="#808080" face="helvetica"><strong>' + Summary + '</strong></font></p>');
template.print('<p><font size="3" color="#808080" face="helvetica">' + ClosedBy + '</font></p>');

}

if (ritm.state == 4 || 7) {
{
var Summary1 = gs.getMessage('Summary details');
var ClosedBy1 = gs.getMessage('Closed by: {0}', '${closed_by}');

template.print('<p><font size="4" color="#808080" face="helvetica"><strong>' + 'Request Canceled' + '</strong></font></p>');
template.print('<p><font size="4" color="#808080" face="helvetica"><strong>' + Summary1 + '</strong></font></p>');
template.print('<p><font size="3" color="#808080" face="helvetica">' + ClosedBy1 + '</font></p>');
}

} else {
return;
}
}
})(current, template, email, email_action, event);

Thanks

[Saurav11]

Hello

Replace if (ritm.get(current.request_item)) with

if (ritm.get(current))

And

Replace if (ritm.state == 4 || 7) {

with if (ritm.state == 4 || ritm.state==7) {

Please mark answer correct/helpful based on impact

[Satish57]

Thanks for the reply Saurav,

I'm not actually get the state value into the if condition, so the conditions doesn't work at all.

[Saurav11 · Accepted solution]

If you have created the notification also on ritm table you can directy get it using

current.state

No need to glide the table

Please mark answer correct/helpful based on impact

[Satish57]

Thanks Saurav! That actually worked