Requested item

sree42
Tera Contributor

‎05-26-2023 03:06 AM - edited ‎05-26-2023 03:35 AM

Hi Team,

Is there any script to get requested item details from a request in ServiceNow?

I need to get variables from requested items and send those details to requested for in variables RITM. I wrote notification on RITM table, but request has multiple requested for. So not able to send those notifications.

 

Or is there any way to send email to "TO" field using script?

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8 REPLIES 8

niharika19
Mega Guru
Mega Guru

‎05-26-2023 03:09 AM

hi @sree42 

 

For Notification are you using any email script . Can you share the screenshot please 

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Neeraja2
Tera Contributor

‎05-26-2023 03:17 AM

Hi Niharika,

 

I am stuck with the script to get requested item details from request table. Like how can we glide record request table if we have requested item table details?

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niharika19
Mega Guru
Mega Guru
In response to Neeraja2

‎05-26-2023 03:24 AM

RITM table do have relationship with Request table from field "request"

You can simply call objectofritm.request to get Request sys_id . 

Please mark this helpful if works 

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sree42
Tera Contributor
In response to niharika19

‎05-26-2023 03:34 AM

Do we have relationship in reverse? From request table to RITM?

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