Rerun Flow

athavichith · ‎02-27-2025

How do I rerun a flow that failed or did not generate a task after I had made a modification to the flow?

Ankur Bawiskar · ‎02-27-2025

you can use this to re-run the flow for your RITM

var grScReqItem = new GlideRecord('sc_req_item');
grScReqItem.addEncodedQuery("number=RITM0001"); // provide a Query
grScReqItem.query();
if (grScReqItem.next()) {
    try {
        var inputs = {};
        inputs['request_item'] = grScReqItem; // GlideRecord of table: sc_req_item
        inputs['table_name'] = 'sc_req_item';
        var contextId = sn_fd.FlowAPI.startFlow('your Flow name', inputs);

    } catch (ex) {
        var message = ex.getMessage();
        gs.error(message);
    }
}

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

SAI VENKATESH · ‎02-27-2025

Hi @athavichith

Just you can trigger the flow again based upon your conditions mentioned in the flow.

Regards,

Sai Venkatesh

Dr Atul G- LNG · ‎02-27-2025

Particularly, the changes will apply only to the new record.

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Ankur Bawiskar · ‎02-27-2025

@athavichith

once you publish the flow then the changes will apply to new records and not to old ones.

what's your business requirement?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

athavichith · ‎02-27-2025

I want to rerun the flow on submitted RITM to generate the catalog tasks. In my previous flow, there was an approval, but now the customer wants to bypass approvals and just generate tasks.