Reset password

[gauravagarw]

Hello, I just wanted to know that if a user with admin role can reset the password of a user having security_admin role or not?

[Dr Atul G- LNG]

Hi @gauravagarw 

I would say this is by design. In this case, only the SN Now Support team can assist you, or any other user with security rights can reset the password. Are you not using SSO?

[gauravagarw]

No, i just wanted to test this on my pdi but thanks for your response.

[Dr Atul G- LNG]

So, if everything is confirmed and it's clear that an admin user cannot reset the password for an upper-right user, you can go ahead and close the thread.

[swapnali ombale]

@gauravagarw 

If a user with the security_admin role has a locked account or needs a password reset, a user with the admin role can remove the security_admin role temporarily, reset the password, and then re-assign the security_admin role. 

If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

[gauravagarw]

I tried from admin account i locked out and tick password needs a reset and then tried to remove security_admin role but that didn't work i was not able to remove security_admin role from user