'Reset to defaults' in lists is bringing me back some weird set of columns

[mitzaka]

Hi SNC,

I am referring to is the "Reset to column defaults" button on the Personalize list form. When I open 'Incidents' list view or ServiceDesk, MyWork for example and I reset the columns to default, I don't get what I have setup as the default columns via the Configure List Layout as an admin. (please see attachment 'incidents' - this is the columns I need). Instead I see a set of weird columns which come from....????? Business Duration, Approval set and other useless to me stuff.

Even worse, if I use the global search say, when I look at the columns presented by default for the incidents there I see those mysterious columns again (see attachment 'global search').

I opened a ticket with HI and still they have not resolved my issue, already a day. They pointed me to the sys_ui_list LIsts to see that I had two default ones. I removed one of them, but again nothing changed for the better.

Any ideas?

[Pradeep Sharma]

Hi,

Can you try to clear the cache of the instance and check once.

[mitzaka]

I did try the cache.do but nothing changed, still see those.

[david_legrand]

Did you try to remove the 2 sys_ui_list you had for yourself and cache.do to force the cache to be reset.

then it should be ok (usually that what fix this kind of UI issue).

[mitzaka]

Hm, now it looks OK I guess it took a while for the cache.do to work, which is weird.

But I thought I had similarly resolved it yesterday, and today it was again messed up. So I will not say it's resolved, let's sit and wait (like in Heineken's commercials;))