Resole button reason is not updating in the incident

[SuswethaK]

I have created resolve button widget on the service portal with a dialogue box. So when user is updating the resolve notes it should update in the incident additional comments which I am unable to get.

[GlideFather]

Hi @SuswethaK,

when you created something that you want to get help with, maybe you want to share it, otherwise nobody can help you...

Also, why would you create this when it existed OOTB no? Please provide more details, this is not clear what you want to achieve and neither what you created