Resolve Incident to closed

[Avinash Dubey2]

I want to Write a script to close all resolved incidents which are not updated on last 3 days

I have hardcoded the last the days but i want it to be calculated.

var str ="state=6^sys_updated_on<=javascript:gs.dateGenerate('2022-08-09','23:59:59')";

var gr = new GlideRecord('incident');

gr.addEncodedQuery(str);

gr.query();

while(gr.next()){

 gr.setValue('state','closed');

 gs.print(gr.state);

}

[Swathi P]

Hi,

You can try in this way. Please check.

var gdt=new GlideDateTime();
gdt.addDaysUTC(-3);
var str ="state=6^sys_updated_on<=" + gdt;
var gr = new GlideRecord('incident');
gr.addEncodedQuery(str);
gr.query();
while(gr.next()){
 
 gs.print("Test");
}