Response and resolution SLA for same ticket number to be shown on report and dashboard

[KunalKothare]

Response and resolution SLA for same ticket number to be shown on report or dashboard
Mine request is for one ticket - Response and resolution SLA should be shown in report or dashboard
so what filter or condition we need to user without using the script 

[James Chun]

Hi @KunalKothare,

Not sure how you are trying to display the data in a report, but in the Task SLA [task_sla] table, there is a column called 'Task'. If your request has 2 SLA tasks (response and resolution), the list should show two records with the same 'Task' value.

Cheers

[AndersBGS]

Hi @KunalKothare ,

To be sure to give you the correct answer. As I understand you would like to have respond and resolution for the same ticket(s) shown on a dashboard - correct? Should it be same graph or two different graphs ?

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards
Anders 

[KunalKothare]

@AndersBGS i am looking for one ticket in which response and resolution SLA need to be reflecting in table report 

[Dr Atul G- LNG]

Hi @KunalKothare 

For this make sure, your incident must have both SLA , means SLA conditions for 

Response and Resolution must match and SLA get attached to ticket.