Response email should capture to target record

[nameisnani]

Hi Team , 

We have a requirement 

1. When an email is sent to a ServiceNow instance, the Target record should be checked based on the email's subject or body. for instance, INC000121 and RITM00234
2. If the Target record is located, paste the full email into the Work notes .

Example ;

When a user send a standalone email to servicenow instance the email content should be copy pasted to the target record worknotes . ( target record is dynaminc e.g - inc,ritm,sctask )

Please help me on this requirment .

Thanks in advance 

@Community Alums 

@Amit Gujarathi 

@Ankur Bawiskar 

[SimonL898794821]

This is perhaps achievable with a flow, please see this link. Hope this helps!

https://developer.servicenow.com/dev.do#!/learn/courses/utah/app_store_learnv2_flowdesigner_utah_flo... 

[Ankur Bawiskar]

@nameisnani 

it should happen OOB with reply type of inbound action.

Is this not happening automatically on incident table?

[nameisnani]

Is this not happening automatically on incident table? ----- YES 

@Ankur Bawiskar 

[Ankur Bawiskar]

@nameisnani 

then replicate the same for other tables whichever you want RITM, SCTASK, CHG, Problem etc

each table will require it's own inbound action