Response SLA missing in report

RayW · ‎04-29-2024

Hi,

I am generating a Response SLA report for cases in CSM workspace. There were cases reported in both March and April 2024. However, when I generated April report, I found zero Response SLA for the cases even though there are cases in the month of April.

No changes was done to the configuration as I was able to generate the report for month of March.

Can anyone advise on this?

Dr Atul G- LNG · ‎04-30-2024

Hi @RayW

IS SLA exits in Case? Please check the report condition.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

Dr Atul G- LNG · ‎04-30-2024

Hi @RayW

IS SLA exits in Case? Please check the report condition.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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