Response SLA not working as expected

[chatsaurav19]

Hi All,

Although the SLA is defined and it is showing up in Catalog Task, once the 'Task' put to 'Work in Progress', the Resolution SLA is not stopping. The 'Stop Time' is not getting populated. Can someone please help with what is missing?

Thanks and Regards,

Saurabh Chatterjee

[AndersBGS · Accepted solution]

Hi @chatsaurav19 ,

can you please share the stop condition for the SLA? According to the picture, only the start condition is shared.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders