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Rest api call for *todays* incident tickets

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jonmuni
Kilo Contributor

‎07-11-2017 05:38 AM

Hi guys,

Im trying to construct a rest api call ( using the rest explorer ) to query for all "new" tickets created "today" with a specific "Origination method".

Can anyone help?

I'm very new to this so please be gentle!

thanks!

Jon

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Shiva Thomas
Kilo Sage

‎07-11-2017 05:49 AM

Hi Jon,



Go to the incident.list or task.list and use the filter to define your query.


Execute it to preview the result.


Now you can do a left click on the filter breadcrumb to copy the query.


2017-07-11 14_46_32-Incidents _ ServiceNow.png


In the REST API Explorer, paste this in the field sysparm_query


2017-07-11 14_48_59-REST API Explorer _ ServiceNow.png


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Alikutty A
Tera Sage

‎07-11-2017 05:52 AM

Hi Jon,



Please add this line in your sysparm_query "sys_created_onONToday@javascript:gs.daysAgoStart(0)@javascript:gs.daysAgoEnd(0)"



and it should return you all tickets created today. What do you mean by origination method?



Thanks


Ali