REST API - Failed to establish a backside connection

[Dazler]

Hi,

I have built a REST Message to FedEx.  Last week my connection was working. I was able to use the Get OAuth Token button on the Rest Message to retrieve an access token.  I was also able to run the POST Method to retrieve tracking information from FedEx. But then ServiceNow had the issue on Friday where we couldn't access the community and that affected the evaluation instance that I am working in.  ServiceNow has since fixed the issue with the Community and I am able to get an access token, BUT the POST Method is no longer working and returning an error 500: Failed to establish a backside connection.

Nothing in my settings have changed since it worked last week.

Does anyone have any idea why this is happening?

[Maik Skoddow · Accepted solution]

Hi @Dazler 

I don't believe that ServiceNow is the problem, as your return code & message look like the problem is on FexdEx side.

The request was sent successfully to FedEx and came back with a 500 error, that means FedEx has some troubles!

Kind regards
Maik

[Dazler]

Thank you!  I will reach out to my contact at FedEx.