REST API for Bulk Creation of Incident (tickets)

unmesh2
Kilo Contributor

Hi There,

I am working on integrating the Service Now for creating the tickets on behalf of our customers.

Our System will create lots of tickets, so, we cannot depend on the REST API which will create one ticket at a time.

I want to know how can I create multiple (bulk) of tickets with single REST API request.

1 ACCEPTED SOLUTION

nthumma
Giga Guru

You can create scripted REST API which accepts an array of objects, then you can loop through the objects and create requests. 

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3 REPLIES 3

nthumma
Giga Guru

You can create scripted REST API which accepts an array of objects, then you can loop through the objects and create requests. 

Do you mean write a script that generates a list of event and doing an HTTP POST on /now/table/{tableName} for each record ? 

 

If so that does not answer the question. I am also looking for an endpoint that can receive a list of incident to create at one, since the current /now/table/{tableName} endpoint is not scalable.

Tanner6
Giga Contributor

Hi,

 

If you are interested in a 3rd party we at Perspectium can do this.

 

Here is some info if you are interested.