REST API to fetch templates for case entity

[shivamgargsya]

Hi

We are developing a application for service now heinieski version. For this app we want to retrieve all the Templates present for case replies.

As highlihted in image. We want to know the REST API to retrieve all these templates or essentially the table name against which we have to make REST API call. I tried searching in REST API Explorer but did not found such table.

[Pradeep Sharma · Accepted solution]

Hello Shivam,

sys_template is the table you need to query against. Here is the updated query

https://YOURINSTANCENAME.service-now.com/api/now/table/sys_template?sysparm_query=table%3Dincident&s...

[Pradeep Sharma]

You can use REST API explorer to construct your query.

https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/integrate/inbound-rest/concept/c...

[shivamgargsya]

Thanks Pradeep This worked for me. Also Pradeep can you tell us how can we retrieve which templates have been applied for a particular case like the case I have shown in screenshot when a rest call is make to retrieve the cases   ie

https://instance-name/api/now/table/sn_customerservice_case.

The following response is obtained

"result": [
  {
  "parent": "",
  "made_sla": "true",
  "caused_by": "",
  "watch_list": "",
  "upon_reject": "cancel",
  "sys_updated_on": "2017-10-04 20:14:56",
  "support_manager": "",
  "approval_history": "",
  "skills": "",
  "number": "CS0001002",
  "problem": "",
  "sys_updated_by": "admin",
  "opened_by": {
  "link": "https://instancename/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441",
  "value": "6816f79cc0a8016401c5a33be04be441"
  },
  "user_input": "",
  "sys_created_on": "2017-09-29 15:41:39",
  "contact": "",
  "sys_domain": {
  "link": "https://instancename/api/now/table/sys_user_group/global",
  "value": "global"
  },
  "state": "1",
  "case": "CS0001002",
  "sys_created_by": "admin",
  "knowledge": "false",
  "order": "",
  "closed_at": "",
  "cmdb_ci": "",
  "delivery_plan": "",
  "contract": "",
  "impact": "3",
  "active": "true",
  "work_notes_list": "",
  "business_service": "",
  "entitlement": "",
  "priority": "4",
  "sys_domain_path": "/",
  "time_worked": "",
  "expected_start": "",
  "opened_at": "2017-09-29 15:41:19",
  "business_duration": "",
  "first_response_time": "",
  "group_list": "",
  "work_end": "",
  "approval_set": "",
  "subcategory": "0",
  "work_notes": "",
  "short_description": "",
  "correlation_display": "",
  "delivery_task": "",
  "work_start": "",
  "assignment_group": "",
  "additional_assignee_list": "",
  "description": "",
  "calendar_duration": "",
  "close_notes": "",
  "notify": "1",
  "sys_class_name": "sn_customerservice_case",
  "closed_by": "",
  "follow_up": "",
  "sys_id": "833b97780f2103000f5d3e4ce1050e05",
  "contact_type": "web",
  "urgency": "3",
  "company": "",
  "reassignment_count": "0",
  "activity_due": "",
  "assigned_to": "",
  "product": "",
  "comments": "",
  "approval": "not requested",
  "sla_due": "",
  "change": "",
  "comments_and_work_notes": "",
  "due_date": "",
  "sys_mod_count": "2",
  "sys_tags": "",
  "partner": "",
  "escalation": "0",
  "upon_approval": "proceed",
  "partner_contact": "",
  "correlation_id": "",
  "location": "",
  "asset": "",
  "category": "1",
  "account": ""
  }
  ]

it does not have reference to the templates applied over this case. I have applied template2 and template5 in it as shown in screenshot